Returns & Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We want you to be 100% satisfied with your purchase. If you have any issues or concerns with a SpazWorks product just email us through our Contact Page. We will do our best to make sure you are satisfied, and hopefully remain a SpazWorks customer for life. 

Please note: Returns are subject to a 15% restocking fee and a return authorization (RA) number is required before returning. 

  • Defective parts – Some manufacturers handle their own warranty. Please review the warranty on the product detail page.
  • Damaged parts – Please inspect your shipment upon receipt and report any damage to us. We will replace your parts immediately and file a damage claim with the carrier. (Sorry, we cannot file damage claims after 30 days). Email images of product damages, manufacturer box, outer shipping carton, and shipping label to support@spazworks.com. We will file a Damage Inspection Claim which results in a carrier follow-up to inspect your package. The carrier requires recipient to retain all boxes, labels, and packing materials until the claim has been approved
  • Overage of quantities.
  • Incorrect item shipped.

We will deduct return shipping charges for all other returns (changed mind, wrong item ordered) from your refund and will apply your refund to the payment type used on your original order.

Non-returnable Products

  • Assembled Kits – Our 30-day return policy applies to unassembled kits. Once assembly has been started or completed, kits are deemed used and are non-returnable for refund/exchange. This does not limit the manufacturer’s warranty policies on any kit component. The various parts of a kit may come from different manufacturers, and may have differing warranty periods and conditions.
  • Partially assembled kits are not eligible for return.
  • Books / CDs / Software (once seal is broken)
  • Custom-cut cable / wire, carpet, grill cloth, and tubing
  • Special order items/quantities
  • Products with visible signs of use such as mounting marks*, scratches, solder, sealing caulk, dirt, sawdust or other debris/residue, extreme odors such as cigarette smoke
  • Speakers with a burned voice coil are not returnable for exchange, repair, refund, or credit, as this is not covered by its warranty. No exceptions. Distinct burn odor and/or discolored/black spider around base of cone are characteristic of a burned voice coil.

WE WILL NOT BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGE DUE TO DEFECTIVE PRODUCTS OR IMPROPER USE OF PRODUCTS.

Sales Tax

We are required by law to collect state sales tax in the US.

Back Orders

We make every attempt to have all products on the shelf and ready to ship. Orders submitted via the internet are downloaded within minutes to allocate inventory for you. While we make every attempt to maintain deep inventory levels to avoid backorders, items shown in stock at the time you place your web order may become allocated by orders taken previous to yours.

  • US – When you order an item for which we do not have available stock, we will ship any in-stock parts and backorder the remaining items. Multiple backordered items will ship together. There are no additional shipping charges for backorders. If backordered items cannot be shipped within 60 days of the original order, we will cancel the backorder and notify you.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer prior to reading manufacturer’s warranty.

Contact Us 

Email us through our Contact Page

Hours: Monday-Friday 8:30am – 5:00pm CST